Last updated: 2026-07-22
How refunds work for immediately-delivered digital purchases.
Purchases unlock virtual currency ("gold") and digital content delivered to your game immediately after payment.
Because delivery begins immediately at your request, you acknowledge that, to the extent permitted by law, any statutory right of withdrawal may no longer apply once delivery has started.
Where consumer law grants a withdrawal period (for example, 14 days in the EU), it applies until delivery begins. By starting the download/delivery you expressly request immediate performance and acknowledge the loss of the withdrawal right for delivered items.
All purchases are final and non-refundable, except where a refund is required: for a duplicate charge, for a payment not delivered because of a technical error on our side, or where applicable consumer-protection law requires one.
Refunds are not available for virtual currency that has already been spent in the game.
To request a refund, email support.nextlife@gmail.com within 14 days of your purchase. Include the Stripe receipt or the email used at checkout and a short description of the problem. Approved refunds are returned to your original payment method.
If something went wrong — for example, gold you paid for was not delivered — please contact us first; most issues are resolved quickly. Initiating a chargeback without contacting us may delay resolution, and fraudulent chargebacks may result in loss of access to purchased content.
Refund requests and billing questions can be sent to support.nextlife@gmail.com.